He tapped into my computer and tried to change some of the settings but ended up having to uninstall both the SQL Server software and the Accu-Chek 360° software. I called Accu-Chek again and spent over an hour on the phone with the technician. There was a repair function on the install disk so I tried to do that – I got a different error this time and it had to do with the SQL Server software that Accu-Chek uses. The other night, I downloaded a Windows update and that messed up several things on my computer so my guess is that is what happened to the Accu-Chek software also. This morning, I went to open the software so I could download my meter and it would not open. The software came last week and I was able to load it without any problems. Besides the Windows issue, the new computer does not have a serial port so I was not able to hook-up the cable that went with the Compass software. My Accu-Chek Compass software no longer worked so I called Accu-Chek and they sent me the Accu-Chek 360° software. ![]() When my computer crashed the other week, I had to get a new computer.
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